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the Arikus FAQ
Q: What does inContext™ do?
Q: Does inContext™ support unstructured
information?
Q: Why is unstructured information
a problem?
Q: How does unstructured information
impede operations?
Q: Is a good search engine all
I need?
Q: Does inContext™ support XML?
Q: What is the inContext™ solution?
Q: How does inContext™ differ from
other information management solutions?
Q: What can inContext™ do for my business?
Q: Where is inContext™ software used?
Q: Is it difficult to integrate
inContext™?
Q: What are the product specifications
and platform requirements?
Q: Would my enterprise application
benefit from embedding the inContext™ SDK?
Q: How can I evaluate Arikus products?
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Q:
What does inContext™ do?
inContext™ brings together a company’s external
and internal data resources and allows a company to use
this data on their own terms; automated information management,
plain language precision search, and navigation software
for self-service applications. inContext™ can help
any business that is online, whether it is a company’s
knowledge workers accessing its intranets, or a company’s
website used to service its customers. |
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inContext™ is the easiest way to add a powerful customizable search engine to your website or Intranet. |
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Indexes and searches
millions of documents. |
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Supports over 290 file formats including
Microsoft Office Documents, PDF, XML, HTML text
and email |
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inContext™ can be up and running
in hours, rather than weeks or months of expensive
installation and configuration. |
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inContext™ offers a single
API for easy integration into any enterprise system
or application. |
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inContext™ provides remarkable
value in comparison to our competitors: better relevance
and freshness of results, better performance and
scalability, easier to deploy and maintain, and
at a fraction of the cost. |
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Q:
Does inContext™ support unstructured information?
inContext™ supports the indexing,
managing, and searching of structured and unstructured
information. The greater challenge is the management of
unstructured information. IDC estimates that unstructured
information alone accounts for 80 percent of corporate
data, and is set to double every 3 to 6 months. Unstructured
information consists of documents that contain body texts
and pictures. These documents are often stored in different
ways and created individually and manually, rather than
automatically. Unstructured information includes such
things as concepts, thoughts, ideas, and substance contained
within text-based information. |
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Q:
Why is unstructured information a problem?
Companies are already inundated with lots
of information, and given the nature of unstructured content,
if they do not have a sophisticated way of managing, using,
and finding enterprise content, companies are blowing
their investments in the creation of this content. Concepts,
thoughts, and ideas, that being of unstructured information
is the content we find in corporate intranets and companies’
websites. |
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Q:
How does unstructured information impede operations?
Given the increasing volume of unstructured
information (html, word documents, e-mail, data bases)
created by today’s corporate employees, as well
as subscriptions to analyst reports and news groups, trying
to harness and make timely and effective use of this information
is near prohibitive. Attempting to manually index and
categorize countless data types, stored in far too many
disparate locations, results in employees and site visitors
spending disproportionate amount of time searching for
information rather than acting on it. |
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Q:
Is a good search engine all I need?
The definition of a good search engine
has been misconstrued and is misunderstood by many. It
is perhaps the result of complacency in accepting current
technologies as being representative of search technological
capabilities being offered. inContext™ provides
search and so much more. It is an integrated solution
that automates the process of harnessing and managing
a company’s internal and external resources. It
provides employees better access to real time information,
and alleviates website visitors’ frustrations in
their quest to find what they are looking for. inContext™’s
precision plain language search crawls and indexes over
290 file formats in disparate locations, categorizes said
information, builds user profiles, and notifies end users
of relevant information as it comes online. inContext™
helps companies “know what they know” thereby
increasing employees productivity, reducing IT costs,
and enhancing site visitor user satisfaction and loyalty. |
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Q:
Does inContext™ support XML?
inContext™ does support the indexing
of XML data. inContext™’s superior plain language
search technology is already so advanced in its capabilities
of understanding the end user query, then searching through
a company’s content, and returning results that
are relevant to the end user. However, in addition to
inContext™’s precision search, we afford the
ability of indexing XML such that queries can be constructed
based on search parameters. Some users may find this as
helpful in that they void viewing irrelevant pages and
are provided with more precise listings of the information
available. |
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Q:
What is the inContext™ solution?
inContext™ is an integrated next-generation
automated information management solution, a key component
to any enterprise IT architecture. inContext™ connects
site visitors with the information they need, as well
as help knowledge workers overcome information overload.
Whether over an intranet, extranet, the Internet, or as
inContext™ is integrated within an enterprise application,
inContext™ quickly locates the right information
across structured and unstructured repositories, and does
it all with an interface that can be integrated within
leading corporate portals or websites and customized to
match any corporate identity. |
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Q:
How does inContext™ differ from other information
management solutions?
inContext™ delivers on the promise
of providing an information management solution that works.
inContext™ makes information work. Traditional key
word search technology is hopelessly outdated. Even though
newer technologies claim to offer an improvement, these
solutions still fail to deliver on solving the growing
problem of information overload. At the core of inContext™
is its ranking algorithms, as measured by its ability
to recall information that is precise and accurate. inContext™
goes further than any other known industry document ranking
technology. The entire inContext™ platform is built
upon this core competency. inContext™ makes information
work in a cost efficient and effective manner, benefiting
network operators and end users alike. |
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Q:
What can inContext™ do for my business?
Simply answered: “Help companies know what they
know.”
For a company’s
website:
- A simple, unified search providing the site visitor
with quick access to accurate and relevant information,
driving purchases on e-commerce sites, and eliminating
"abandonment" rates due to searches that
do not find products, services, or information.
- Enhance user satisfaction and loyalty on information
rich sites.
- Understand what browsers are looking for, what
they're interested in, what they cannot find. Give
browsers a reason to come back.
- Improve quality of online customer support thereby
cutting call center costs.
For a company’s
intranet:
- With the automated update and refresh of information
repositories, combined with inContext™’s
powerful plain language querying, inContext™
captures and reuses information in order to help employees
do their job.
- Superior internal information management helps
increase employee productivity, worker collaboration,
shorten product development cycles, and keep track
of who knows what
- Powerful, precise search of high-value documents
within an enterprise help employees find relevant
content
- Employees create personal profiles based on their
interest or information needs. inContext™ alerts
to new and relevant content, saving the employee time
and effort
- Employees spend more time acting on information
rather than searching for it
- Unify dispersed teams. Team members from geographically
dispersed offices can work as if they are in the same place
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Q:
Where is inContext™ software used?
inContext™ increases ROI in the
creation of intellectual capital that is found in company’s
public websites and its internal corporate intranets.
Specific to a company’s websites, the following
types of companies with information rich sites would be
advised in using inContext™: media companies, research
archivists, manufacturers, financial service providers,
and government agencies.
Corporate intranets, specifically the different divisions
within a company, of these the following departments apply:
customer service, product management, human resources,
sales & marketing, financial research, legal council,
and research & development.
Regarding other enterprise applications, as their performance
is dependent upon accessing a company’s data/unstructured
information, the following applications would experience
increased ROI in IT through the integration of the inContext™
SDK: Business intelligence, documents management, email
routing, portals, content publishing, customer support,
e-commerce, customer relationship management, records
management, publishing, etc. |
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Q:
Is it difficult to integrate inContext™?
inContext™ maintains its acknowledged
reputation for operator ease of use and fast, simple installation
and integration. inContext™ can be up and running
in hours, rather than weeks or months of expensive installation
and configuration. . inContext™ is economical, easy
to deploy, and an easily integrated solution. The inContext™
platform is designed to scale, extend, and evolve with
clients' ever-expanding information needs. This is achieved
through inContext™’s intelligent design, its
proprietary technology and flexible API's, and its mission
to deliver where the competition has failed. There's a
lot of information out there, and inContext™’s
aim is that today's companies start using it. Make information
work. More information, more context. |
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Q:
What are the product specifications and platform requirements?
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| Product
Specifications |
| Max
Index Size: |
No inherent limits, dependent
upon disk size and processor performance |
| Max. Indexing
Speed: |
Peak index rates at over 80,000 documents
per hour |
| Peak Query Rate: |
Pentium 2 GHz class box with query
rates greater than 5 queries per second |
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| Platform
Requirements |
| Platform Support: |
Windows, Linux Redhat V7+,
Solaris V2.7+ |
| Memory: |
1GB virtual memory recommended. Additional
memory recommended for faster response or very high
query rates. |
| Disk Space: |
10 MB for application. Index space
is generally less than the original documents. Requirements
vary based on number of documents, size of documents,
and content type. |
| Content: |
HTML, XML, text, RTF, MS Office, PDF,
PostScript, FrameMaker, Lotus SmartSuite, WordPerfect
and over 290 other data formats in English, French,
German, Spanish, Italian, Chinese, Japanese, Korean. |
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Q:
Would my enterprise application benefit from embedding
the inContext™ SDK?
Enterprise applications would benefit
from embedding inContext™’s information management
technology, bringing full automation and personalization
to the management, processing and delivery of unstructured
and structured information.
As is the case with stand-alone search, where one expects
and depends upon precision and accuracy, the same standards
apply if you need your application to engage information
effectively and efficiently. Give your application the
"insight" as can only be provided by inContext™.
Don't compromise the investment made in developing your
application. More importantly, don't compromise your customer's
investment.
inContext™ SDK is designed such that software developers
can easily integrate it into enterprise applications that
rely on the automated and personalized management, processing
and delivery of unstructured information. inContext™
is intended to power applications addressing many markets,
including:
Business intelligence, documents management, email routing,
portals, content publishing, customer support, e-commerce,
customer relationship management, records management,
publishing, etc. |
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Q:
How can I evaluate Arikus products?
There is no commitment, just a chance
for you to see how Arikus products work in a context
with which you are familiar. You complete the online
form requesting an evaluation copy.
Once we receive your evaluation questionnaire and agreement,
we will provide you with a trial
evaluation copy (no restrictions in terms of features) of the product of your choice.
At the end of the trial, we will follow-up to ensure
your satisfaction.
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